Ordering

HOW DO I PLACE AN ORDER?
Add the item you wish to purchase to your shopping cart by clicking ADD TO CART. Go to the checkout page, fill in your personal information, and pay. You will be required to enter your payment details.
HOW DO I ENTER A DISCOUNT CODE?
Look for the discount code space in the end of the checkout. The discount will immediately be reflected in your payment total. We accept only one discount per order.
HOW DO I KNOW IF MY ORDER WAS SUCCESSFULLY?
We will send an order confirmation to the email address you provided when placing your order, once our warehouse processes your payment,
IS IT POSSIBLE TO CHANGE OR CANCEL MY ORDER?
Please contact our Customer Service team ( [email protected]) as soon as possible. It may be possible if your order hasn’t reached fulfilment stage, we may still be able to change or cancel it.
However, we’re often unable to make these changes because we have your order packed and awaiting shipment within 3 hours of being placed.
Important: Once we begin the process of producing any made-to-order items we are no longer able to cancel it, as the order is being pushed directly to our service teams and manufacturers.
WHAT PAYMENT METHODS CAN I USE?
Mobile money ( MPESA, Airtel Money, MTN MoMo, Orange Money, Tigo Pesa, )
Credit cards (Visa, Mastercard, Diners. Club and American Express) or PayPal are accepted.
WHY DIDN’T MY PAYMENT GO THROUGH?
Please check and confirm if you received the Mobile Money payment prompt.
On credit cards ensure you have the right details and ensure your billing address is fully updated
WHAT SIZE STRAP WILL COME WITH MY TIMEPIECE?
Our timepieces come with a various strap sizes. For metal straps you can customise the sizing on the site and we will resize your straps for you.
You can also find more alternative options that varies both in pattern and colour directly in our Straps & Bracelets page.
 WHERE TO BUY MY MALI WATCH?
You can order your desired Mali timepiece from our online shop – Mali.