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We accept order returns for replacement within 30 days from the date you received your order. All returned merchandise must be in new/original and resalable condition with the original packaging attached, and not altered from its original condition when it was shipped. Return shipping fees and packages are the responsibility of the customer, Mali will not provide return labels or refund shipping fees. It is recommended that you take necessary precautions by using registered and traceable services when returning your package. 

Before processing any return, please contact Mali customer service at [email protected]  for proper guidance. Avoid shipping your products back to Mali without Mali’s knowledge as order references may be lost.  You will receive Mali credit, once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories/gifts included). You may exchange it for a product of equal

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